SHIPPING INFORMATION

Your handmade rug could potentially arrive ahead of the estimated delivery date. At ALLRUGO, we strive to offer a smooth and timely shipping experience to our customers. We primarily use trusted carriers such as DPD and DHL to ship our luxury handmade rugs, ensuring that your order reaches you in the most efficient way possible. Once your order is dispatched, you can expect delivery within 5-7 business days, depending on your location and the specific shipping method selected.

While we do our best to meet or exceed the estimated delivery time, ALLRUGO reserves the right to select alternative shipping methods based on the destination. Rest assured, we will ensure that the delivery still arrives within the 5-7 business day window provided. If necessary, we will make every effort to notify you of any changes in your shipping method or delivery time.

During checkout, we will ask you to provide a valid phone number. This information is essential, as it allows the courier to contact you directly in case they need to arrange a specific delivery time or provide any updates about the status of your shipment. Additionally, you will be required to provide an email address, which we will use to send you a confirmation once your order has been placed, as well as any tracking information or updates related to your shipment.

At ALLRUGO.COM we are committed to ensuring that your experience is as seamless as possible, from order placement to delivery. We appreciate your trust in us for your luxury rug requirements.

If you have any further questions please feel free to Contact Us.

Return Policy

Easy Return

At ALLRUGO, we take pride in our flexible return policy, designed to ensure your satisfaction with every purchase. If you find that you are not completely comfortable with the rug you purchased from our store, we invite you to reach out to us within 14 days of receiving your order. If you do this, we will be happy to initiate a refund for you. Please note that after this 14-day period, ALLRUGO will no longer be responsible for any purchases.

While we offer free returns, we kindly ask that customers cover the shipping expenses associated with returns. This cost is typically around 15% of the product price and applies to both the return shipment to us and the original delivery.

Once we receive your returned item, we will issue a refund to the same credit card or bank account that was used for the original purchase. To ensure a smooth return process, it is essential that the returned item includes the appropriate return dispatch note. If this note is missing, we will need to send the product back to you at your expense.

Additionally, please ensure that the item is in its original condition upon return. If a rug is returned but is not in its original state, we regret to inform you that we will not be able to process the return or issue a refund. In such cases, you will be responsible for the shipping costs if you wish to have the item returned to you.

Should you have any additional questions or require assistance, please feel free to reach out to us at any time. You can contact us via email at

1- info@allrugo.com
2- sales@allrugo.com

Frequently Asked Questions (FAQs)

Welcome to ALLRUGO's FAQ section! Below are answers to some of the most common questions about our products, purchase process, and policies. If you have further inquiries, don’t hesitate to contact us at info@allrugo.com or sales@allrugo.com

About ALLRUGO

Why choose ALLRUGO?
- Free shipping on all orders within the U.S.
- Hassle-free returns within 14 days.
- Competitive pricing with no retail overheads.
- Secure online shopping with 24/7 customer care.
- High-quality, handpicked rugs in stock and ready to ship.
- Trusted by customers worldwide.
- About Carpets

How accurate are the rug colors shown online?
We use high-resolution images, but colors may vary slightly depending on your screen settings.

What is a carpet fringe?
The fringe is the edge where warp threads are tied off to secure the rug structure. Fringe length may vary based on the design and age of the carpet.

Is shedding normal?
Yes, shedding is common in handmade wool rugs and generally reduces after a few vacuums.

Should I use a rug pad?
We recommend rug pads for thinner rugs to prevent slipping and add cushioning.

Purchasing

How do I buy a rug on ALLRUGO.com?
Browse our collection, select a rug, and click “Add to Cart.” Complete your purchase at checkout by entering your details and selecting a payment method.

Can I order by email?
Yes, email us with the SKU#, your contact details, and delivery address. Also you can place order on WhatsApp or our Live Chat.

Is there a showroom to view the rugs?
We are an online-only store to keep costs low, so our entire collection is available exclusively on our website.

Do you have a catalog?
No, we constantly update our website with the latest rugs, so all listings can be found online.

Payment Options

What payment methods do you accept?
We accept credit cards (VISA, MasterCard) and PayPal. Direct bank transfers are also available. Contact us for more details.

Is payment secure on your website?
Yes, we use PayPal and other secure methods for safe, encrypted transactions.

Orders & Shipping

How long does delivery take?
Delivery typically takes 5-7 business days. We deliver the rugs by DHL, UPS and FedEx.

Can I track my order?
Yes, once shipped, you’ll receive an email with tracking information for online updates.

Do you ship internationally?
Yes, we ship to over 70 countries. Select your destination at checkout and it will be delivered to your doorstep in 5-7 business days

What’s the cost of shipping?
We offer free shipping at your doorstep.

Returns & Refunds

Can I return a rug if it doesn’t meet my expectations?
Yes, we offer a 14-day return policy. Contact us to initiate a return, and ship the rug back in its original packaging.

How will I receive my refund?
Refunds are processed to the original payment method within 5-7 business days after the return is received.

Is there a return shipping fee?
Return shipping costs are the buyer’s responsibility.

Carpet Care

Can I clean my rug myself?
We recommend professional cleaning for optimal care. For small stains, blot immediately with a soft cloth.

How can I maintain my rug’s condition?
Regular vacuuming and avoiding direct sunlight will help maintain your rug’s quality. Follow specific care instructions provided with your rug.

For additional support or if your question isn’t answered here, please email us at

info@allrugo.com

sales@allrugo.com