Frequently Asked Questions (FAQs)
Frequently Asked Questions
About Carpet
How thick is the pile of a carpet?
The thickness of the pile differs relying upon the style of the carpet.
When would it be advisable for me to use under-padding?
We suggest under-padding for more slender carpets since it keeps the carpet from slipping and gives all the more cushioning, along these lines dragging out the life of your carpet by and shields the carpet from the impacts of sharp items like heels.
Are the photos of your carpets near the real image and how might I be certain that the shading I see on the screen is the genuine color of the carpet?
The photos of our carpets are taken expertly with a high goal computerized camera in a shading temperature controlled condition and the photos are then handled utilizing Adobe Photoshop. The photos of the carpets are hence, as near reality as the genuine carpets. Moreover, it additionally relies upon the sort, quality and age of the screen one uses to see the carpets and this can influence how the photos and hues are shown on your screen.
What's the fluff in my carpet?
It isn't abnormal for any handcrafted carpet to fluff. During the initial not many weeks surplus fleece that has been caught in the heap starts to surface and is progressively delivered. In Persian carpets this frequently vanishes after 1-2 vacuum sessions, yet in Indian-made carpets it can take little more time.
What is a fringe?
A fringe is the extension of warp strands; they are knotted at the ends to ensure that the wefts and the knots do not unravel.
Why do the fringes of a carpet vary?
The specific length of the fringes relies upon the weaving of the carpet and who made it. Fringes are some of the time managed short, sometimes long, and in more established carpets they might be twisted or non-existent. The sort or length of the edge of a carpet has little to do with its worth or quality.
About Purchase
How is it possible to sell luxury carpets with very cheap prices?
There are two main reasons. The first is that while we sell carpets around the world but we do not own a retail store anywhere. The second is that we sell products in large quantities and we can offer products at the lowest prices.
Do you have a store or exhibition that I could visit and view a carpet?
No, sadly we don't have any store or exhibition where you can see the carpets. We just sell our carpets in our web shop on the Internet, and you can just view them on our site.
Do you have a catalogue for your carpets?
No, there is no catalogue hence all of our collection can views on our website and we keep updating our collection on website.
How to buy a carpet on your website?
Select your carpet, click on it for more information. If the carpet is not sold, you will see the BUY button, click on it and carpet will be added to your shopping cart. In same way, add your items to buy and then go to checkout counter. Payment can be done with a credit card or by bank transfer.
About Payment
What payment methods do you accept?
Here in ALLRUGO online store, we accept online payment via PayPal, and our valued customer can also pay by credit card, either VISA or MasterCard if our customer has another inquiry then should contact us.
Is the payment through ALLRUGO website secured?
We would like to inform and make them sure that we deal and choose the best-secured way to receive and send money online worldwide, and mostly we accept PayPal as the main payment gateway.
About Orders and Shipping
How to view my order?
Click on “my account” at the top of the page, then log in with your email and password to view the order. Moreover, you can track your shipment status as well.
How do I change or cancel my order?
If you want to change or cancel the order, send us an email and let us know what you want.
How much is the shipping cost?
We offer free shipping at your doorstep.
How much time shipping take?
Normally within 5 to 7 working days, we will deliver the product.
How to track my order?
When we shipped your order, we will send you an email with shipping details and tracking information. You can use the tracking number to track the order.
About Returns
Can I return the carpet if I don’t like it?
Yes, we offer easy return and refund policy. You can return the item and get 100% money back guarantee.
How do I make a return?
For return, firstly contact us either by email or phone, and inform us that you want to make a return. Then send us the item in good packing to keep it damage free.
If my carpet is damaged ion arrival what should I do?
If you get a carpet in bad condition or damaged, contact us immediately and we will respond your queries.
About Carpet Care
Can I wash my carpet myself?
We recommend getting assistance from a professional rug cleaner to wash it properly and with good care.
How can I remove stains?
It’s always advised to fix and deal with stains immediately with a soft fabric or sponge, to remove the stain properly.
Am I still able to place an order?
Yes you can order, but due to pandemic situation of covid19, it may cause a little slow delivery and you receive your order in a delay of 1 to 2 days.
