Frequently Asked Questions (FAQs)
Welcome to ALLRUGO's FAQ section! Below are answers to some of the most common questions about our products, purchase process, and policies. If you have further inquiries, don’t hesitate to contact us at info@allrugo.com or sales@allrugo.com
About ALLRUGO
Why choose ALLRUGO?
- Free shipping on all orders within the U.S.
- Hassle-free returns within 14 days.
- Competitive pricing with no retail overheads.
- Secure online shopping with 24/7 customer care.
- High-quality, handpicked rugs in stock and ready to ship.
- Trusted by customers worldwide.
- About Carpets
How accurate are the rug colors shown online?
We use high-resolution images, but colors may vary slightly depending on your screen settings.
What is a carpet fringe?
The fringe is the edge where warp threads are tied off to secure the rug structure. Fringe length may vary based on the design and age of the carpet.
Is shedding normal?
Yes, shedding is common in handmade wool rugs and generally reduces after a few vacuums.
Should I use a rug pad?
We recommend rug pads for thinner rugs to prevent slipping and add cushioning.
Purchasing
How do I buy a rug on ALLRUGO.com?
Browse our collection, select a rug, and click “Add to Cart.” Complete your purchase at checkout by entering your details and selecting a payment method.
Can I order by email?
Yes, email us with the SKU#, your contact details, and delivery address. Also you can place order on WhatsApp or our Live Chat.
Is there a showroom to view the rugs?
We are an online-only store to keep costs low, so our entire collection is available exclusively on our website.
Do you have a catalog?
No, we constantly update our website with the latest rugs, so all listings can be found online.
Payment Options
What payment methods do you accept?
We accept credit cards (VISA, MasterCard) and PayPal. Direct bank transfers are also available. Contact us for more details.
Is payment secure on your website?
Yes, we use PayPal and other secure methods for safe, encrypted transactions.
Orders & Shipping
How long does delivery take?
Delivery typically takes 5-7 business days. We deliver the rugs by DHL, UPS and FedEx.
Can I track my order?
Yes, once shipped, you’ll receive an email with tracking information for online updates.
Do you ship internationally?
Yes, we ship to over 70 countries. Select your destination at checkout and it will be delivered to your doorstep in 5-7 business days
What’s the cost of shipping?
We offer free shipping at your doorstep.
Returns & Refunds
Can I return a rug if it doesn’t meet my expectations?
Yes, we offer a 14-day return policy. Contact us to initiate a return, and ship the rug back in its original packaging.
How will I receive my refund?
Refunds are processed to the original payment method within 5-7 business days after the return is received.
Is there a return shipping fee?
Return shipping costs are the buyer’s responsibility.
Carpet Care
Can I clean my rug myself?
We recommend professional cleaning for optimal care. For small stains, blot immediately with a soft cloth.
How can I maintain my rug’s condition?
Regular vacuuming and avoiding direct sunlight will help maintain your rug’s quality. Follow specific care instructions provided with your rug.
For additional support or if your question isn’t answered here, please email us at
info@allrugo.com
sales@allrugo.com
