SHIPPING INFORMATION

Your items may arrive sooner than the estimated delivery date. ALLRUGO reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on ALLRUGO.com. You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

Easy Returns

We are very flexible with our return policy. If you are not comfortable with the Rug you have purchased from our store. We would be happy to refund it if you contact us within 14 days of receiving it. After this period ALLRUGO would not be responsible for any of your purchase. As we offer free, so the customer needs to bear the shipping expenses for both sides. Which are almost 15% of the product price. If you have any further questions please feel free to Contact Us.

Return Policy

Return

We are very flexible with our return policy. If you are not comfortable with the Rug you have purchased from our store. We would be happy to refund it if you contact us within 14 days of receiving it. After this period ALLRUGO would not be responsible for any of your purchase. As we offer free, so the customer needs to bear the shipping expenses for both sides. Which are almost 15% of the product price. If you have any further questions please feel free to

FAQ's

We are so glad to have you here in ALLRUGO online store, we gathered all questions that will come to your mind here in this page any question you have you can easily find the answers of it. If you have further questions don't hesitate and contact us by email at info@allrugo.com your questions will be responded within 24 hours. About purchasing: Can a product be seen before purchasing? It's kind of hard thing to see a product before purchasing because our warehouse is in Pakistan & Afghanistan, but we are providing you the best image of the best quality product. You may find a little variation in the color of the authentic product due to light, different LCD contrast or the pile of the rug. You can be sure about the product 100% because the image that we are representing is according to our top quality product. How can I order from your website? In ALLRUGO online store we provide to our customers the best way that will help them to make the order easily. All you have to do to choose the item press to Add to Cart then go to the checkout page. Enter your shipping address. after that you will choose your payment gateway, we mostly deal with PayPal as a secure and faster. NOTE: We do have sales on our website and you can get the benefit while adding the coupon in the checkout page. Is canceling and changing the order possible? Here in ALLRUGO - Luxury Handmade Rugs online store customer has all the right to cancel or change the order before sending. Here we care about our customer's freedom. To change or cancel your order you can just email us at info@allrugo.com. How can the order be tracked? For tracking ALLRUGO has a special team from customer services and shipping team to deliver your order to your doorstep, Whenever item shipped the shipping department will email you and will update you about your parcel with the tracking number. Should the order be returned? We need our customer satisfaction. So if you are not satisfied with the product that you have purchased from ALLRUGO, you can freely return your product. We operate with very low margins, hence we do not encourage customers to adopt "buy to try" approach. Shipping: How much charge need for shipping? In our online Handmade Rug store, we mostly do not cost our customers any charge of the shipping process, only the customer need to charge the actual price of the product. How long does the order take? ALLRUGO deal with express shipping companies to deliver the product in a very fast and secure way. we usually take between 3-5 business days to deliver the product to your doorstep once we received your payment notification. What if the product received damaged cause of the shipping? We will do our best to not let these issues happen. But if our customer received a product in this way then the customer should contact DHL or FedEx and inform us to take quick action. Payment: How the payment process will be for the purchase? Here in ALLRUGO online store, we accept online payment via PayPal, and if our customer has another inquiry then should contact us. Can the customer return the product? The customers should feel free, if they received the item and it's not fit their requirements then they can return back in 14 days from the order date and definitely they will receive their refund. Noted once we receive the item and after inspection then we will refund your payment and you have to pay the shipping cost. Is the payment through ALLRUGO website secured? We would like to inform and make them sure that we deal and choose the best-secured way to receive and send money online worldwide, and mostly we accept PayPal as the main payment gateway. Other questions: How the customer can care about the carpet? Dear customers, we provide you a whole section of articles how you can care about your carpet, because your inquiries are important for us So just click Here in the article section for more information. For more information, you can email us at info@allrugo.com